Refunds and Financial Aid Delivery

Generic Refund Check Image

The University of Arkansas has partnered with BankMobile, a division of Customers Bank, to deliver financial aid and other school refunds to University of Arkansas students. For more information about BankMobile, visit this link:

To ensure proper delivery of your Refund Selection Kit, log in to your Student Homepage and verify that your check address (or if no check address is listed, your permanent address) is correct.

Simply follow these steps to make your refund selection preference:

  1. Log into UAConnect.
  2. Once logged in, click on the Treasurer's Office tile and click the Refunding Options link.
  3. Select how you want our money delivered.

For more information, you may watch the videos at FATV: Bank Mobile Refund Information.

Detailed information about the University's refunding policy is available at University Refunding Policy.

University of Arkansas Refund FAQ Image

Who is BankMobile?

BankMobile is a division of Customers Bank that the University of Arkansas has partnered with to deliver financial aid and other school refunds to students. For more information about BankMobile, visit this link:

What if I don’t make a selection?

Although you might not currently expect money from the U of A, you may receive money back in the future. After all, you may drop a class, make an over payment or simply receive assistance you did not expect. Making a selection now ensures you’ll always have this money without a delay.

What kinds of money might I receive from the U of A?

The most common type of money BankMobile disburses to students are funds left over from financial aid awards, loans or grants after tuition has been paid. Students receiving these funds have usually requested this additional support to help with books and living expenses. Other types of money may include reimbursement for tuition overpayment or a dropped class.

How is my money delivered?

Delivery of refund money is a multi-step process. First, the University of Arkansas draws funds from the respective loan and/or grant provider and applies it to your student account. Next, we collect and verify that all the information is correct. Once verified, we send the information to BankMobile. This often happens in groups or batches based on our bandwidth, capabilities, timelines, etc. Once they receive your specific refund information, it is processed as fast as possible and disbursed according to your selection.

Can I change my preference for receiving money from the U of A?

Yes. Just log in to your BankMobile account and select Refund Preferences from the Refund menu option. Once on the page, simply make your new selection and click the Update Preference button to complete the process. Be aware that your new selection will only impact future money you receive from the U of A.

How will I know when my money has been sent?

BankMobile will send you an email to the address you entered during setup. You can also view the status online at or sign up to receive text messages sent directly to your cell phone with convenient mobile alerts.

BankMobile Contract Disclosure

Treasurer's Office

Operating Hours

  • Monday-Friday 8:00am-5:00pm