Refunds and Financial Aid Delivery
The University of Arkansas has partnered with BankMobile, a division of Customers Bank, to deliver financial aid and other school refunds to University of Arkansas students.
All students will be asked to make a refund delivery preference selection from these options:
1) Deposit to your personal bank account, or 2) Deposit to a BankMobile account.
The university does not endorse the BankMobile option over other available options. Additionally, the university
does not receive any compensation or financial incentives from Customers Bank related to its checking or debit card services.
We encourage students to explore their options to determine the best one that meets their needs.
- To ensure proper delivery of your welcome package and personal code, log in to your Student Center and
verify that your check or permanent address, if no check address is listed, is correct.
- Look for the green envelope.
to make your choice.
For more information, you may watch the videos at
FATV: Bank Mobile Refund Information.
Detailed information about the University's refunding policy is available at University Refunding Policy.
Who is BankMobile?
BankMobile is a division of Customers Bank that the
University of Arkansas has partnered with to deliver financial aid and other school refunds to students.
Why am I getting a personal code?
You will use your personal code to make your refund selection online at
How will I get my personal code?
You will receive your personal code in the mail at your check address on file with the U of A.
If no check address is available, the permanent address will be used. Just look for the bright green envelope
and please make sure your address is up-to-date.
What are my options for receiving money?
- Deposit to your personal bank account
- Deposit to a BankMobile account
What if I don’t make a selection?
Although you might not currently expect money from the U of A, you may receive money
back in the future. After all, you may drop a class, make an over payment or simply receive assistance
you did not expect. Making a selection now ensures you’ll always have this money without a delay.
What kinds of money might I receive from the U of A?
The most common type of money BankMobile disburses to students are funds left over from financial aid
awards, loans or grants after tuition has been paid. Students receiving these funds have usually requested this
additional support to help with books and living expenses. Other types of money may include reimbursement for
tuition overpayment or a dropped class.
How is my money delivered?
Delivery of refund money is a multi-step process. First, the University of Arkansas draws
funds from the respective loan and/or grant provider and applies it to your student account. Next, we
collect and verify that all the information is correct. Once verified, we send the information to BankMobile.
This often happens in groups or batches based on our bandwidth, capabilities, timelines, etc. Once they receive
your specific refund information, it is processed as fast as possible and disbursed according to your selection.
Can I change my preference for receiving money from the U of A?
Yes. Just log in to your BankMobile account and select Refund Preferences from
the Refund menu option. Once on the page,
simply make your new selection and click the Update Preference
button to complete the process. Be aware that your new selection will only impact future money you receive
from the U of A.
How will I know when my money has been sent?
BankMobile will send you an email to the address you entered during setup. You can also
view the status online at
or sign up to receive text messages sent directly to your cell phone with convenient mobile alerts.
BankMobile Contract Disclosure