Treasurer's Office Customer Service Satisfaction Survey
Welcome to the Treasurer's Office Customer Service Satisfaction Survey
Your participation in this survey is strictly voluntary and you will in no way be penalized for your responses.  This survey is confidential.   Please be assured that all responses will be held in strict confidence.  Your name will never be placed on the questionnaire itself or connected to any specific responses.  If at any time during the survey, you would like to discontinue participation, just exit the survey by closing your browser.  You will not be penalized for exiting the survey.

The survey will take approximately 5 to 10 minutes.  Your responses will help us better understand how well we are doing and where we can make improvements.  Thank you for your time.  
While thinking of your last contact with our office, please answer the following questions.
  You are a:
 
  What was your reason for contacting the Treasurer's Office?
 
  How did you contact the Treasurer's Office?
  When you contacted us in person, please estimate your wait time:
  How many visits did it take to resolve the issue?
  When you contacted us via phone, please estimate your wait time:
  If you contacted the Treasurer's Office directly, please indicate how many times your call was transferred by our staff:
  How many phone calls did it take to resolve the issue?
  When you contacted us by email, was your email answered within:
  How many emails did it take to resolve this issue?
Please tell us how much you agree or disagree with the following statements.
  How well do the following words describe the Treasurer's Office representative:
           
  Patient          
  Knowledgeable and easy to understand          
  Enthusiastic          
  Listened Carefully          
  Friendly          
  Responsive          
  Courteous and Professional          
  Respectful          
  The Treasurerís Office representative was able to handle my problem quickly and to my satisfaction:
  Overall, how satisfied were you with your contact with the Treasurerís Office service?
  Overall, how satisfied were you with the way your question or problem was resolved:
 
Please rate the following on-line services that you have used.
  Student Center on UAConnect:
  Making payments on UAConnect:
  Have you used the Treasurerís Office Website?
 
  How satisfied were you with the information provided on the Treasurerís Office website:
Please check the box that most reflects your opinion on the following statements.
  Current Service Assessments
         
  Billing statements are clear and accurate        
  I am given sufficient time to make payment        
  The payment plan with five installments per semester meets my needs        
  Future Plans Assessment
Capture payment information for installment plan payments
 
 
 
 
Your opinion matters, thank you for your participation in the survey.  

If you have any unresolved questions with the Treasurerís Office, please call (479) 575-5651.
 
 
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